Create an RMA

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Is a device or printer defective? Then create an RMA here. You can request an RMA number for two different situations. For example, you can request an RMA number to send a defective device for reparation. Or request an RMA number for reparation (of your printer) on location.

Sending out device for reparation
Printer support on-site

Sending out device for reparation

During the use of mobile devices, they can sometimes break or become defective. You can request an RMA number here to send the device for reparation. Do you have a maintenance contract for the device? Then you can create the RMA via the portal and it will be repaired free of charge. If you don’t have a maintenance contract? Then you will receive a quote for reparation without obligation.

RMA for sending defective device

 

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Printer support on-site

Is your printer defective and do you want our on-site technical service to repair your printer? You can request an RMA number for an on-site reparation here. After we have received your report, you will be contacted as soon as possible to make an appointment for a visit by one of our engineers.

Do you have a maintenance contract for the device? Then you can create the RMA via the portal and it will be repaired free of charge. If you don’t have a maintenance contract? Then you will receive a quote for repair without obligation.

RMA for on-site reparation

 

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