The right place for expert feedback
H.Essers has worked with Dalosy to its full satisfaction for many years. Dalosy supplied equipment can be found in the vast majority of the logistics service provider’s warehouses. Around a thousand barcode scanners – including a hundred terminals on forklift trucks – and some 650 label printers are operational at all sites. Dalosy knows H.Essers through and through thanks to its many years of cooperation. We can safely say that Dalosy is a one-stop-shop for the company in the field of Enterprise Mobility. The logistics service provider comes to Dalosy whenever new scanners or label printers are needed or whenever a client wants H.Essers to use specific equipment for which it has insufficient in-house knowledge.
“At Dalosy, we know we've come to the right place for reliable information. They always give us advice on how best to implement the equipment in our environment.”
Patrick Tielens, Team Leader Service Desk
Another challenge was when H.Essers had to scan special DOT codes for a well-known cigarette manufacturer. Within the framework of European legislation (TPD), these registered codes also had to be connected to the government’s system. Here, too, Dalosy helped to work out a tailor-made solution. Dalosy also provided a number of scanners with 4G and therefore a SIM card on board. These devices are mainly used for outdoor storage.
When H.Essers wanted to manage the scanners centrally across the various warehouses, Dalosy put forward SOTI MobiControl. Since Dalosy set up that solution to manage scanners online, H.Essers can, for example, easily introduce changes remotely. That is an enormous advantage compared to the past, when scanners had to be brought to the technical service for the slightest adjustment.
"When we get a new customer, the necessary devices must follow as quickly as possible. In the meantime, we know that we always receive a direct response from Dalosy, so that we can quickly provide feedback to our customer. In our business, you can't wait two weeks for a quotation."
Patrick Tielens, Team Leader Service Desk H.Essers